GFA warrants that the media on which software is furnished shall be free from defects in materials and faulty workmanship under normal use. GFA will correct or replace any media on which such software is furnished after Licensee provides GFA with written notice of the defect prior to expiration of the warranty period.
Licensee may report to us any suspected defects in the Licensed Software. We will attempt to verify reported defects within one (1) business day. If verified for mission critical situations (the operation of a facility has stopped because the software is not functioning) and under our control, we will attempt to immediately correct and supply the appropriate changes. If the defect is mission critical and not under our control, we will try to develop a workaround. In non-mission critical situations, the verified problem will be queued to be reprogrammed within one (1) business week or reported to the appropriate software supplier (e.g., Progress Software Corporation). We will reinstall the corrected software upon quality control testing and verification. This represents the entirety of the “Warranty”.
GFA is not responsible for any failure of the Licensed Software caused by errors in software or hardware not purchased from GFA. GFA’s internal policy is to initially assume that all failures are potentially the fault of GFA’s programming and will be investigated as per above. The results of the investigation will always be made available to the Licensee as long as the Licensed Software is under warranty and/or maintenance. Frequently, our investigation will result in a recommended solution regardless of responsibility.